Shipping Policies
Most orders shipped within 72 hours

* Domestic
7 to 10 Business Days

* International
15 to 28 Business Days

Items may be shipped by a variety of carriers. Please note that we cannot ship Second Day Air or Next Day Air to P.O. boxes, APO/FPO addresses, or U.S. protectorates, including Guam and the U.S. Virgin Islands. International customers: WorldMail can be shipped to P.O. boxes; however, International Priority Mail cannot be.

S&H costs are calculated during "checkout" when you are purchasing an item on our store.

Returns Policy

If you are not 100% satisfied with the items you have received you may return them within 10 days of when you originally received your order. You may only return unworn/unused items, opened CD/DVD items are non-returnable. If you receive an item and are not pleased with the way it fits and wish to exchange it for a different size or another item you will be responsible for the cost of shipping it back to us and you will be responsible for any additional shipping costs to reship your item.

You must include a copy of your receipt for us to honor any returns. If you received the wrong item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs.

Please note that we can process returns and refunds only for items purchased directly from the Spring Awakening online store. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days.

If you would like to exchange an unworn item or product, you can send it to:

Big Top Merchandise

PO Box 209

Charleston, SC 29402

Please include a copy of the purchase order, as well as which item you would like to make the exchange for.

How long will it take to get back a return or exchange?
Please allow 2-3 weeks for returns and exchanges to be processed.